Refund policy

Return & Refund Policy

Our Commitment
We take pride in crafting high-quality, design-driven products. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • Items can be returned within 14 days of delivery.

  • Products must be unused, in original condition, and in their original packaging.

  • Customized or made-to-order items cannot be returned unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact us at [your support email] with your order number and reason for return.

  2. We will provide a return authorization and instructions.

  3. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–7 business days to your original payment method.

  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

Exchanges

  • Exchanges are available for items of equal value, subject to stock availability.

  • Please contact us to arrange an exchange.

Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at [your support email]. We will arrange a replacement or full refund at no additional cost.

Questions?
For any inquiries about returns, refunds, or exchanges, email us at support@singlr.com or contact us through our website.